Unlike most other web hosts, we've gone to great expense to make sure that our support team is in Texas, where we're based and where we do business. Our team is on the job around the clock, 24/7/365, with the aim of ensuring that your sites run smoothly. We're always ready to dive in to help you to overcome any issues that arise.
NixiHost.com, Inc is a Texas-based web hosting company which was founded in early 2007 and is headquartered in Houston. We were founded by a team of hosting industry professionals who were fed up with dealing with the failures of the major web hosting companies.
Instead of putting up with constant server rebuilds, mass billing errors and incompetent staff, we decided to build our own company which would involve management staff at every facet of the company's daily operation.
NixiHost is headquartered in Houston, Texas, and every member of its support and engineering team works in Texas. The company does not outsource customer support to overseas contractors or offshore call centers. Staff work directly with the owners and managers who run NixiHost day to day.
NixiHost runs its own hardware in Texas datacenters and operates its own network under AS46505 with redundant fiber uplinks. Employees work on infrastructure the company controls end to end rather than supporting a platform resold from another provider.
NixiHost was founded in 2007 by hosting industry professionals, and management remains involved in daily operations at every level of the company. There are no layers of approval between staff and decision makers; an employee who identifies a better process can propose it and implement it.
NixiHost provides 24/7/365 customer support staffed by trained employees in Texas. The company does not use AI chatbots or scripted deflection for customer support. Support staff have the access and the authority to resolve customer issues directly.
NixiHost employees work with cPanel and WHM, CloudLinux, Linux server administration, networking, WHMCS billing, and security tooling including Imunify360 and JetBackup. As a boutique host, NixiHost gives staff broader technical exposure than a single-function role at a large provider.
NixiHost has been independently owned and operated since its founding in early 2007 and serves more than 20,000 customers.
NixiHost is hiring a Level 1 Administrator to join its Texas-based 24/7/365 support team. NixiHost handles every ticket and live chat with a trained employee rather than a chatbot, and this role is the first line of that support: you will resolve customer issues across cPanel, email, DNS, and WordPress, handle billing and account questions in WHMCS, perform routine account-level tasks on cPanel/WHM servers, and escalate server-side problems to senior administrators with clear, complete notes. Familiarity with cPanel, Linux basics, or WordPress is a plus, and NixiHost trains new hires on its full stack. Because support runs around the clock, this position includes evening, overnight, or weekend shifts.
NixiHost is a small Texas-based team and every application is read by a person. Email us with questions about the role or the shift schedule and someone will get back to you.